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Subject:RE: practicalities of blogging From:poshedly -at- bellsouth -dot- net To:Chris Borokowski <athloi -at- yahoo -dot- com>, steve -at- writersbookmall -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com Date:Mon, 04 Feb 2008 16:41:36 +0000
I can only relate that my own experiences with GoDaddy were opposite of yours. Admittedly, it had nothing to do with blogging, but still, the support was -- in my opinion -- A1.
Specifically, I was trying to transfer the domain that I own and host for a nonprofit science organization moved from Bellsouth to GoDaddy. It was hell for me because I just wasn't up on the intricacies of web ownership and some of the terminology and procedures used by those who are very familiar with them.
I phoned Go Daddy's offices at various times and always got the same accurate answers to my questions about pricing and how-to's of moving the website. The Bellsouth folks were OK, but nowhere near as helpful; yep, they were losing the domain, but even the techs that I talked to there were more apt to tell me to e-mail Netsolutions and "they would help me" unlock and move the domain. Uh-uh. Nope.
The GoDaddy folks helped me move and then establish the website domain properly, cheerfully and professionally. It took a three-way conference call between me, a Bellsouth tech and a GoDaddy tech to get it done. And it was only when the Bellsouth tech was online with me and the GoDaddy tech did he begin to offer more specific information about the move.
Again, MY experiences with GoDaddy have all been positive. Maybe it won't always be that way in the future, but it sure was positive initially.
-- Ken in Atlanta
-------------- Original message from Chris Borokowski <athloi -at- yahoo -dot- com>: --------------
> Lots of things get good reviews, yet are bad. Why is this? Often
> reviewers are harried journalists or influenced by the company being
> GoDaddy has support issues. It's hard to get a real person on the line.
> When you do, that person often cannot do anything. Once something is in
> the system, it is not questioned.
> Even worse, they have a policy that says a complaint about a domain,
> even if it is not the domain owner's fault, results in the domain
> getting put on hold and non-transferrable. They basically seize your
> domain if there's a problem. Since spam and other problems are easily
> forged, this means one person can shut down your entire web presence
> with a simple phone call -- and you will not get your domain back
> until you spend hours and hours harassing GoDaddy's employees and legal
> There are enough competent registrars that using GoDaddy is really
> unwise. I will second the recommendation for Dreamhost, who also have a
> registrar that's quite highly rated.
> --- Writers Book Mall wrote:
> > I don't have any personal experience with them, but
> > GoDaddy gets generally good reviews as a domain
> > registrar. Their hosting doesn't get the same reviews.
> > --- Chris Borokowski wrote:
> > > Excellent advice. I'd add "avoid GoDaddy."
> > Friendly, inexpensive web hosting: The Hosting Team -
> > http://www.thehostingteam.com
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