TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I'm interested in hearing from those of you who display lists of product documentation on "splash screens" or other presentations that are more user-friendly than a folder structure on a CD or than an organized webpage. My small group is looking at moving in that direction.
We currently publish to CD, webpage, and an intranet (no print). The intranet also includes limited-distribution docs for the release. That's three separate copies of each set of documents, plus all the maintenance work required for the inevitable between-release revisions or additions of docs. And the customer or internal employee (like me!) who has to find a particular doc has to navigate a complex structure of folders. There is no central location other than the webpage, and discrepancies between the various copies of the published documentation sets have crept in. (This last situation can be remedied with a production checklist, I suppose, though I'd prefer a centralized scheme.)
We'd like to create and centrally store a user-friendly "container" that could be viewed from the CD, webpage, and intranet - in addition to the installation wizard, if possible. I'm visualizing this container as a smallish splash screen stored on our website server and linked to from the CD, webpage, intranet, and possibly the installation wizard. We're also reassessing which docs are actually needed from the CD. Maybe only a few or even none at all - which moves the customer doc access to the webpage only, plus possibly the installation wizard. I'm thinking there's a way to display a static splash screen if there is no Internet connection (probably not an issue for our customers - I'm researching).
Have any of you succeeded in centralizing your user-visible product documentation sets and the presentation of them, no matter where they're accessed from? Care to share your tips?
(who's now leaving the office for the day - I'll see your reply in the morning!)
CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege or otherwise. If you have received this e-mail in error, please do not read, copy, or distribute this e-mail or any attachments, and please notify us immediately by returning it to the sender and delete this copy from your system. Thank you.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-