Re: "Making the Most of Service Manuals"

Subject: Re: "Making the Most of Service Manuals"
From: Ned Bedinger <doc -at- edwordsmith -dot- com>
To: Mike Starr <mikestarr-techwr-l -at- writestarr -dot- com>
Date: Thu, 10 Apr 2008 00:22:51 -0700

Mike Starr wrote:
> That's all well and good if you know your audience is composed exclusively of who already know the equipment and only need the documentation to refresh their memory. However, if your audience includes new users, you're doing them a disservice by catering to the experienced users and omitting detail. In addition, leaving the detail out of the documentation imposes a training requirement on the experienced users. In most cases, it's the job of the documentation to relieve experienced users of that burden.
> Mike
> --

I'm not so sure that medical device users aren't trained on the
equipment. So who else would be using it that they need a User Guide?

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"Making the Most of Service Manuals": From: Dan Goldstein
Re: "Making the Most of Service Manuals": From: Ned Bedinger
Re: "Making the Most of Service Manuals": From: Mike Starr

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