Re: How do you manage changes to names

Subject: Re: How do you manage changes to names
From: Peter Neilson <neilson -at- windstream -dot- net>
To: Daniel Ng <kjng -at- gprotechnologies -dot- com>
Date: Wed, 16 Apr 2008 07:50:11 -0400

In a larger company, where there is an actual technical communications
department, it is the responsibility of the tech writing manager to stay
on top of product development so that his team does not get blind-sided
and saddled with sudden requests.

If there is but one tech writer, then someone in management is
responsible for ensuring that documentation exists. That manager is the
one who brings in additional tech writers one month before FCS to write
the documents, and should be capable of dealing with tech writing as an
"afterthought" because that's what he does already. It's not the tech
writer's responsibility.

If the tech writer is told "do it anyway" there ought to be at least
room for bargaining for time-and-a-half on the overtime required.

Daniel Ng wrote:
> When product names change, it affects various things from marketing
> collateral, user guides source, guide, help systems, file names, setup
> routines, labels, procedures, screenshots.
> What do you do to make it go down a lot smoother?


Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

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How do you manage changes to names: From: Daniel Ng

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