TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
"I have been asked by a client to write a letter that
communicates corrective action information (based
on the customer's complaint) to the customer."
Exactly where in this do you see "interface with
the customer and do CRM work?" The assignment
was to *write.*
I'm not going to address the remainder of your
post, since you seemed to think my last comment
was sarcasm. It was not. I was entirely serious.
If a writer reporting to me on staff refused an
assignment to provide technical writing support to
another department because the work "should
rightly fall to a different job description," that writer
would be starting down the road to not working for
me anymore. A contractor who responded the
same way would already have reached that
destination. I encourage people who work for
me to express any concern they may have about
their assignments, but they still need do them.
----- Original Message -----
From: "Keith Hood" <klhra -at- yahoo -dot- com>
> Let us stick to the point. I meant, as opposed to
> having to interface with the customer and do CRM work,
> which are normally not TW functions.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-