RE: Writing Corrective Actions for customers?

Subject: RE: Writing Corrective Actions for customers?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Yves Jeaurond" <jingting -at- rogers -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 22 Apr 2008 10:55:05 -0400

Yves Jeaurond wondered:
> For specialized tasks like letter-writing, would a specialist still
> have the upper hand?

It's just a skill with words like many other kinds of writing.
You learn by doing, if you have the aptitude.
You survive to keep doing it (in potentially litigious circumstances) by
being careful to learn the political and other ramifications, and by
/s/p/r/e/a/d/i/n/g/ /t/h/e/ /b/l/a/m/e/ involving other people in the
drafting and reviewing of the document. People who have achieved higher
office in the company, and people who frequently deal with customers,
are likely to see potential pitfalls in how you word things, certain
admissions that you might make, certain statements that you might make
that could be construed as promises to perform something-or-other. They
can help devise the wording and also help devise lists of things to
avoid saying in such letters.

So, you involve as many of them as possible when you create the initial
template(s). You set up the procedure for using the template to include
a check of outgoing letters (or other such docs) by somebody with a
political or legal eye and enhanced situational awareness.

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Re: Writing Corrective Actions for customers?: From: Gene Kim-Eng
Re: Writing Corrective Actions for customers?: From: Yves Jeaurond

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