Re: Writing Corrective Actions for customers?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Someone experienced might have the "upper hand" by knowing
the process of defining the company and customer goals for the
communication and also knowing that there might be aspects of
it that need to be reviewed for possible unintended consequences 
in the areas of warranty and liability.  Having worked in multiple
regulated industries whose products can easily maim or kill if
incorrectly installed, serviced or used, I see these concerns as 
"tech writing 101" items that apply to every document I do.  But 
perhaps that just makes me a "specialist" compared to other 
writers who may only have worked in industries where companies 
never worry about regulations or lawsuits?

Gene Kim-Eng


----- Original Message ----- 
From: "Yves Jeaurond" <jingting -at- rogers -dot- com>
As usual, Gene writes admirably; his hinting at how far TWs have 
fallen away from being men of letters is sobering. The roots of
all writers and editors are in letters; typists and typographers have their 
noble roots in printing technology. With DTP, those generalists with
 a foot in both fields, + databases, programming and book design
had a slight advantage, however, what's bred in the bone.... 
For specialized tasks like letter-writing, would a specialist still
have the upper hand?

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