RE: SMEs/QA don't have time to review the documentation

Subject: RE: SMEs/QA don't have time to review the documentation
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 May 2008 11:03:24 -0400

> -----Original Message-----
> From: Hemstreet, Deborah
> Sent: Friday, May 30, 2008 9:48 AM
> Subject: RE: SMEs/QA don't have time to review the documentation
> ... I kept (and keep) EVERY SINGLE email communication,
> no matter how trivial, and file by date, project, sender,
> etc. People did not like that I could use their emails
> against them, but they worked....
> Document EVERYTHING you do, and keep all emails that pass
> the buck to and in other ways verify what you are saying -
> these will help you when the finger pointing starts....

Funny how people do the exact same thing for totally different reasons.
I also document everything I do and keep all e-mails, and it has nothing
to do with finger-pointing. I keep that stuff for when we're sitting
around and someone says, "Back in 2002, didn't we discuss putting the
grimjit on the *upper* side of the frizzblatt, instead of the lower?" I
actually compete with some of these guys to see who can find the answer

I'm the technical writer (OK, "Quality Assurance Manager," but, you
know...). It's my job to document and retrieve obscure information at
the drop of a hat. Or the drop of a grimjit, for that matter.

Happy Friday,


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RE: SMEs/QA don't have time to review the documentation: From: Hemstreet, Deborah

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