RE: SMEs/QA don't have time to review the documentation

Subject: RE: SMEs/QA don't have time to review the documentation
From: "Victoria Wroblewski" <victoria -dot- wroblewski -at- eagletest -dot- com>
To: "SB" <sylvia -dot- braunstein -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 May 2008 14:34:55 -0500

-----Original Message-----
From: SB
Sent: Friday, May 30, 2008 7:24 AM
Subject: SMEs/QA don't have time to review the documentation

> I would like to know how you are getting the material when doing the
> technical writing and how it should be done.

In addition to all the great comments on getting upper management behind
you (which you need), you also need to convince upper management and
everyone below that it's part of everyone's job to review the materials
and *hopefully* catch all the mistakes, but to be aware that there will
occasionally be ones that slip through.

When I've worked in places where reviewers won't review, there is
usually a very large fear that if you're the one responsible for the
review of a doc, you're on the line if something comes up wrong. Some
people think it's safer to just claim they don't have time to review at
all so how could they have caught anything, rather than reviewing and
hopefully catching at least the major errors. Mistakes happen, no one
person or system is perfect. But when everyone is working with
confidence that others are doing what they should be with reviews, the
mistakes tend to be smaller and nothing that impacts revenue.

I've also noticed SME's tend to loosen up when you explain that you are
looking for review on the technical accuracy ONLY. For some reason
(maybe previous bad tech writers) they think they have to review it's
their own college term paper. You need to convince them that it's your
job to make sure every comma is where it should be etc., and their job
to make sure you are not saying anything that is technically wrong or

- Victoria

**This transmission may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.**

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.


SMEs/QA don't have time to review the documentation: From: SB

Previous by Author: RE: Is Vista "there" yet?
Next by Author: Re: Making the Switch from Full Time to Freelance/Contract - Looking for Advice
Previous by Thread: Re: SMEs/QA don't have time to review the documentation
Next by Thread: Re: SMEs/QA don't have time to review the documentation

What this post helpful? Share it with friends and colleagues:

Sponsored Ads

Sponsored Ads