RE: Tracking Documentation History

Subject: RE: Tracking Documentation History
From: "Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>
To: "Ronquillo, Michael" <mronquillo -at- equitrac -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 26 Jun 2008 10:10:40 -0700

If what you create isn't determined by regulatory fiat, then including a
list of all of the changes ever made back to the dawn of creation is
arguably a waste of time. What type of user is going to read such a
list, and what use could they possibly get from such a list?

Leonard

-----Original Message-----
From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of Ronquillo, Michael
Sent: Thursday, June 26, 2008 9:25 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Tracking Documentation History

Hey all,





What are your thoughts on tracking the documentation history in the
documentation?



For example, you would have a date and software release and have bullets
saying exactly what has been changed/updated. Is this good practice or
does it air out "dirty laundry". Does this have any value to the
customer?



I am considering dropping it because it's getting ridiculously long.
Also, it shows our company's mistakes. The only value it has is for our
support team so they know what's updated when answering queries from
customers. Is there a better method for tracking changes internally?



I'd love to hear what you guys do.



Thanks,

Mike



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Microsoft Office, team authoring, plus more.
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References:
Tracking Documentation History: From: Ronquillo, Michael

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