RE: Tracking Documentation History

Subject: RE: Tracking Documentation History
From: "Victoria Wroblewski" <victoria -dot- wroblewski -at- eagletest -dot- com>
To: "Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 26 Jun 2008 13:02:14 -0500

-----Original Message-----
From: Leonard C. Porrello
Sent: Thursday, June 26, 2008 12:14 PM
Subject: RE: Tracking Documentation History

> I wouldn't question a customers preferences, but I do wonder if anyone
> knows what value is derived from such a list.

At the current job, we've got a 40 page "What's New" standalone document
that outlines the changes made to the entire documentation set, going
back as far as 2000. It does go out to customers with the updates for
each new software release.

Most of our customers don't upgrade their entire network of systems with
each release. We release the updated software, they might get a copy of
it so they can test and plan before they even think about rolling it out
system-wide. If they don't see a value for their own particular setup,
they're not going to be bothered with an upgrade. When they do upgrade,
it's not uncommon for a customer to be skipping over several released
versions of our software. So, for our customers, there is some value in
seeing what has changed or been added. If our Release Notes did a
better job of product improvements more than defects, I'd love to chuck
the "What's New" document, but that is not the case. Maybe one day
we'll get there.

- V

**This transmission may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.**

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.


RE: Tracking Documentation History: From: Hemstreet, Deborah
RE: Tracking Documentation History: From: Melissa Nelson
RE: Tracking Documentation History: From: Leonard C. Porrello

Previous by Author: RE: "do not do x" vs "never do x"
Next by Author: RE: Returning to Tech Writing
Previous by Thread: RE: Tracking Documentation History
Next by Thread: RE: Tracking Documentation History

What this post helpful? Share it with friends and colleagues:

Sponsored Ads