re: re: Growing workload, Growing pains

Subject: re: re: Growing workload, Growing pains
From: lamanning -at- mmm -dot- com
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 17 Jul 2008 14:46:11 -0600

Hello, PTW!

Thank you for your kind response! You've made some good suggestions. i
like the diplomatic tack from your experience. And I believe that is what
my current manager is trying to do. I'm relatively new to this team of 18
writers, but it's easy to see that she respects her writers, their
professionalism and creativity. Neat group to work for sure. I feel lucky.

Let me elaborate just a titch on what I think is happening here: what
broke the existing development system here was an acquisition that
increased department size by about 50%. Lead writers had been coordinating
work across product families, but the definitions of product families
became too fluid. Concurrently, the workload has become enormous--so much
so that we can only complete part of what's needed. Now there's a backlog
. . . and it's growing (hence, pain). We're in the midst of moving to
AuthorIt, which adds work in itself although it will be a huge help in the
long run. The addition of all the new products means that release dates
are no longer as predictable as they used to be, and whew!--it's all just
getting out of hand. We'd like to know what really big teams do to keep
everything coordinated.

With this, would you have any other ideas?

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: Growing workload, Growing pains
Next by Author: Re: Interesting quote
Previous by Thread: Re: Growing workload, Growing pains
Next by Thread: The Daily Show on Quotation Marks

What this post helpful? Share it with friends and colleagues:

Sponsored Ads