Initial Doc Focus: Concepts or Procedures?

Subject: Initial Doc Focus: Concepts or Procedures?
From: "Pro TechWriter" <pro -dot- techwriter -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 23 Jul 2008 18:51:52 -0500

Hey Whirlers:

I have a very short time frame to produce some documentation for some beta

My thoughts that the users will need instructions to use the software, with
some basic concepts related to the tasks thrown in. Some folks (um,
"programmers") disagree with that approach. They want high-level conceptual
information instead and some "isn't the product wonderful" text. They
basically said "we don't need no stinkin' steps."

Weigh in, please. I am interesting in hearing some *technical writer's*
experience and opinions on this one.


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