RE: Information gathering.....

Subject: RE: Information gathering.....
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: <Gause_Brian -at- emc -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 12 Aug 2008 16:18:39 -0400

Engineering Manager:
After viewing video "procedure1.wmv" and trying all the video and audio
adjustments that I could control, I think I might have received the
wrong video.
This one has long stretches of unintelligible audio (three people other
than me were unable to understand what was being said regardless of
volume or filtering), multiple instances of broken sight-line (the
important parts/controls/actions were not visible to the camera or were
blocked, includes 22 minutes of material that seems unrelated to the
task (can't be sure until we get the proper sound track, and a lot of
redundant actions.

All of us who have reviewed the video agree that the several (seemingly)
intelligible instances of mild cursing, followed by back-tracking might
not be the best procedure to describe verbatim to customers.

Could I please have the proper/correct video showing a clearly visible
single pass through the configuration, with brisk, concise, clear

The Gigabuck$ project is nevertheless being billed for the time we have
consumed with the current video, and progress is halted until the
correct video is received.

If the video that we have in our possession is in fact the real video,
then we estimate at least a week just to formulate the questions
necessary to clarify all the unclear or unexplained aspects that
customers will need to know. As an alternative to moving the project
deadline, we propose just providing <videoing engineer>'s phone number
as the first and only step of the System Configuration Instructions.

Thank you kindly,

Your Techwriter and Video Screener

> -----Original Message-----
> From:
techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-
>] On Behalf Of Gause_Brian -at- emc -dot- com
> Sent: Monday, August 11, 2008 18:53
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Information gathering.....
> So your department head thinks that video will be more efficient than
> design docs?
> Okay, so your engineer creates a new widget for your app, then videos
> himself describing it. You get the video, then watch it. All your
> questions are answered! Well, not likely. Even then, you'll have
> questions, right? Are you allowed to ask questions, then? What if the
> audio is faulty in spots and you miss a word or two? What if the
> engineer rambles, turning a 10-minute video into 30 minutes? Is video
> more efficient than the written word, for you? Will video save time
> YOU?

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Re: Information gathering.....: From: Tom Johnson
RE: Information gathering.....: From: Gause_Brian

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