TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
After viewing video "procedure1.wmv" and trying all the video and audio
adjustments that I could control, I think I might have received the
This one has long stretches of unintelligible audio (three people other
than me were unable to understand what was being said regardless of
volume or filtering), multiple instances of broken sight-line (the
important parts/controls/actions were not visible to the camera or were
blocked, includes 22 minutes of material that seems unrelated to the
task (can't be sure until we get the proper sound track, and a lot of
All of us who have reviewed the video agree that the several (seemingly)
intelligible instances of mild cursing, followed by back-tracking might
not be the best procedure to describe verbatim to customers.
Could I please have the proper/correct video showing a clearly visible
single pass through the configuration, with brisk, concise, clear
The Gigabuck$ project is nevertheless being billed for the time we have
consumed with the current video, and progress is halted until the
correct video is received.
If the video that we have in our possession is in fact the real video,
then we estimate at least a week just to formulate the questions
necessary to clarify all the unclear or unexplained aspects that
customers will need to know. As an alternative to moving the project
deadline, we propose just providing <videoing engineer>'s phone number
as the first and only step of the System Configuration Instructions.
Thank you kindly,
Your Techwriter and Video Screener
> -----Original Message-----
techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-
> l.com] On Behalf Of Gause_Brian -at- emc -dot- com
> Sent: Monday, August 11, 2008 18:53
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Information gathering.....
> So your department head thinks that video will be more efficient than
> design docs?
> Okay, so your engineer creates a new widget for your app, then videos
> himself describing it. You get the video, then watch it. All your
> questions are answered! Well, not likely. Even then, you'll have
> questions, right? Are you allowed to ask questions, then? What if the
> audio is faulty in spots and you miss a word or two? What if the
> engineer rambles, turning a 10-minute video into 30 minutes? Is video
> more efficient than the written word, for you? Will video save time
The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.
ComponentOne Doc-To-Help gives you everything you need to author and
publish quality Help, Web, and print content. Perfect for technical
authors, developers, and policy writers. Download a FREE trial. http://www.componentone.com/DocToHelp/
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-