Re: Value added (or lost) by technical communication?

Subject: Re: Value added (or lost) by technical communication?
From: Steven Jong <SteveFJong -at- comcast -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 17 Aug 2008 11:42:53 -0400

Steve has his reasons... 8^) Lest anyone think I'm not doing my
homework by asking here instead of looking in the archives, I *am*
doing my homework, by looking in the archives *and* asking here.

Bonnie Granat can't believe we're still in the same groove after all
this time, and I know one reason why. In the archives, the subject
elicits two kinds of responses that for my purposes aren't helpful:
general statements that we ought to measure X against Y, which I agree
with but aren't actual data; and anonymous anecdotes about hearing
about a friend's company where lots of money was saved or lost through
documentation or lack thereof, but (understandably, mind you) no names
are given!

Unfortunately, my audience needs more concrete examples. Fortunately,
it's not my employer 8^)

If you have concrete examples of the bottom-line value of technical
communication, or the bottom-line cost of poor or no technical
communication, contact me off line. I won't name names in my
presentation, and I'll summarize for the list. (And I'm on the special
issue of technical Communication 8^)

-- Steve

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