Re: AT&T Tech Comm Fail

Subject: Re: AT&T Tech Comm Fail
From: Keith Hood <klhra -at- yahoo -dot- com>
To: Techwr-L List <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 16 Sep 2008 07:30:32 -0700 (PDT)

A slight quibble about semantics and a big deal about legalities, concerning the title of this thread: This is not a "fail" on the part of AT&T. This is a great success for them. It is a deliberate and extremely blatant way of essentially refusing to provide actual customer service, and hiding that from their customers by burying them under a huge mound of linguistic b******t.

I think AT&T got this idea from Scott Adams. They have deliberately made themselves a 'confusopoly' because they know the more they can confuse and frustrate customers seeking service, the more likely it is the customers will simply give up and let AT&T do whatever it wants, because that's the only way they can get the company to do anything.

On a related note, I very strongly recommend that all Americans boycott AT&T. With this they have gone way beyond the realm of being simply bad, and are moving into outright robber baron status. Their use of the phrase 'customer service' is an insult and a fraud.

OK, I'm now off the soapbox. Somebody else's turn.


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Re: AT&T Tech Comm Fail: From: Ned Bedinger

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