TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Additional new features From:"Gene Kim-Eng" <techwr -at- genek -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 6 Oct 2008 10:54:40 -0700
My experience is that these things are synonyms for
"pick up phone, call tech support." Online help can
also be that, of course, but at least it's already there
and the tech support person can talk someone to it
rather than trying to dictate web addresses of other
sources to a frustrated caller over the phone.
----- Original Message -----
From: "Chris Morton" <salt -dot- morton -at- gmail -dot- com>
> I would suggest either an online newsletter to which users can
> or a printed delivery piece such as a "What's New" brochure or
> booklet. For
> one company, I produced a couple of Getting Started pieces, each
> imcluding a
> two-page spread with screenshots and bursts announcing the new
ComponentOne Doc-To-Help gives you everything you need to author and
publish quality Help, Web, and print content. Perfect for technical
authors, developers, and policy writers. Download a FREE trial. http://www.componentone.com/DocToHelp/
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-