Re: Inserting Use Cases in Online Help

["Dana Worley" <dana -at- campbellsci -dot- com>]

On Monday, October 06, 2008, Ronald Schwarz wrote: 

> Is it an idea to insert use cases as configuration examples following
> a normal set of user instructions for a "generic" situation? 
> 
> What is a good argument to use against the inclusion of the use cases?
> It seems to me the right place to include such data is internal
> documentation for advocating the creation of new features, in
> marketing documentation, and sales presentations. 

If the use cases subsequently tell how to solve the problem using the product, then I think 
they have a perfectly legitimate place in the document.

2 cents,

Dana W.


***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc. 
Microsoft MVP, Windows Help


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