Re: Alternative directions in technical communications

Subject: Re: Alternative directions in technical communications
From: Jay Maechtlen <techwriter -at- covad -dot- net>
To: Michael West <mbwest -at- bigpond -dot- com>
Date: Sun, 16 Nov 2008 23:33:56 -0800

Michael West wrote:
>>> Typical approaches to communication with non-expired computer users
>>> have privileged conventional visual media, such as print and computer
>>> graphics.
>>> Technical communicators can learn to make better use of a variety of
>>> other-world-targetted communications techniques, including spirit-,
>>> seance-, ouija- and necromancy-based tools.
>> Hmmm....the style looks familiar.
> The style might be described as PA (pompous academic).
>> Published in AIR or JIR, perhaps
> So far, published only here.
>> "Technical writing...requires understanding the audience,
>> understanding what activities the user wants to accomplish, and
>> translating the often idiosyncratic and unplanned design into
>> something that appears to make sense."
>> Donald Norman, The Invisible Computer
> Interesting quote, but a bit ambiguous toward the end. It is to be hoped
> that our "translation" not only appears to make sense, but in fact does so.
> --
> Mike West

Yes, but we want to make the software or system we're writing about to
'seem to make sense', regardless of how poorly... ah, nevermind....

Jay Maechtlen
626 444-5112 office
626 840-8875 cell

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