Re: this list - on twitter - or other solutions?

Subject: Re: this list - on twitter - or other solutions?
From: Doris Werder <dwerder -at- t-online -dot- de>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 27 Nov 2008 13:09:41 +0100

Dear Tara,

I don't think using a web-based forum is an advantage in any way. The
reverse is true in my opinion: Searching for information in a web forum
can be a terrible waste of time. Either it takes you ages to find what
you are looking for or you never find it at all. I collect all my
mailing list postings in filtered folders. This way I have immediate
access to all the topics that were discussed in the lists. No web-based
solution can ever top this.

I think that these forums are just a temporary fashion that will
disappear again because of their chaotic way of sorting the information.
Have you ever searched for software help in a web forum? You enter a
search word and get fifty results, most of them completely irrelevant
postings. For each of them you wait for the page to load...

It gets worse when you don't know which search word to use. If I want to
know what's there, I am stuck: FAQ sections and forums don’t have an
organised table of contents, an index and all that stuff that makes a
good documentation.

I think this is a challenge for software companies: organising the
information from the forums and FAQ sections on their website in a way
that gives users who want to solve a problem immediate access.
Naturally, you need a human editor to do this. Most companies don't want
to spend that money on their users.

But that's another topic...

As for Twitter, I haven't used it but as far as I know it's similar to
ICQ: you see who is there. But do you really want to know? In terms of
human communication over the web, I would prefer a fast and reliable
video conferencing system so that you see and hear the people you
interact with. When you have a problem, you could open a conference and
invite other users to join the conference. The downside is that you
don't have written recordings. For this reason, I doubt that such a
system will completely replace the written form. Probably a combination
of a mailing list (for registered users) and a video conferencing system
would be the best solution.

My two Pfennigs

Doris Werder
State-certified translator and technical writer

Doris Werder Technical Writing and Translations
English > German, German> English, Spanish> German
Electronics, IT, Politics
Jahnstraße 8
63450 Hanau
+49 (6181) 160431
dwerder -at- t-online -dot- de <mailto:dwerder -at- t-online -dot- de>

Tara Charter schrieb:

Is there a better way to lurk here? On Twitter, perhaps? Is in need of a little technology upgrade?


ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:

this list - on twitter?: From: Tara Charter

Previous by Author: RE: "box"
Next by Author: Doc To Help
Previous by Thread: RE: this list - on twitter?
Next by Thread: Re: this list - on twitter?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads