Resources on Usability Standards

Subject: Resources on Usability Standards
From: "Karen Murri" <kmurri -at- comcast -dot- net>
To: "'TECHWR'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 8 Jan 2009 15:58:49 -0600

Hi all,

I'm starting a small project at work to look at our web site's usability. We
essentially use the web site to store and present large quantities of
procedural documentation.

We want to compare our current web site structure and design to industry
standards. By starting with some strongly documented and supported
standards, we hope to lessen some change resistence when we're ready to make
changes.

So -- can you point me to some good resources for information on usability
standards?

Also, as a related but slightly different issue --- I need some information
on documentation naming standards. We currently have too many content titles
starting with verbs that have nothing to do with the subject covered in the
documentation. We know we want to change titles so the content is more
intuitive to find (picture potentially long lists of procedures to sort
through), but we need some ideas about what works best.

Thanks,
Karen
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