Re: Ever seen a service level agreement for a tech pubs department?

Subject: Re: Ever seen a service level agreement for a tech pubs department?
From: Milan Davidovic <milan -dot- lists -at- gmail -dot- com>
To: John Posada <jposada99 -at- gmail -dot- com>
Date: Thu, 12 Feb 2009 10:02:50 -0500

On Tue, Feb 10, 2009 at 4:12 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> Milan...can I assume this is an ITIL thing?

It hasn't been mentioned explicitly. In the case I'm watching, the
group provides medical device and pharma labeling for products the
company manufactures.

Have you written and/or worked under an SLA before?

Thanks.

--
Milan Davidovic
http://altmilan.blogspot.com
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References:
Ever seen a service level agreement for a tech pubs department?: From: Milan Davidovic
Re: Ever seen a service level agreement for a tech pubs department?: From: John Posada

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