RE: Qualifications for an off shore writer?

["Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>]

One thing you may want to keep in mind when working with non-American
writers is that how people confront one another varies widely from
culture to culture.

As a U.S. worker, one of the first things I learned was how to respond
to criticism. When my boss points out a mistake, I take responsibility.
I respond by explaining why it happened (once I figure it out), how I
will fix it, and what I will do to avoid similar mistakes in the future.
I think this would be the common-sense response of any competent U.S.
worker. However, I would be hesitant to assume that it would be the
common-sense response of someone from another culture.

Should the "experienced" Indian tech writer in question have known (or
been able to figure out) that Frame had a spell checker? Definitely. Was
his response indicative that he was a slacker? Maybe not.

Leonard


-----Original Message-----
From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of Julie Stickler
Sent: Tuesday, February 17, 2009 11:01 AM
To: Gene Kim-Eng
Cc: TECHWR-L
Subject: Re: Qualifications for an off shore writer?

On Tue, Feb 17, 2009 at 1:53 PM, Gene Kim-Eng <techwr -at- genek -dot- com>
wondered:
> BTW, what version of FM was that Indian tech writer
> using?  IIRC, FM had no spell check prior to FM6...?

He was using FrameMaker 7.2.  He should have known better.  When you
manager says, "Why are there so many spelling errors?" you don't blame
the tool, you fix your errors.
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