Re: Friday humor - "I wanna talk to a real person."

Subject: Re: Friday humor - "I wanna talk to a real person."
From: "Guy K. Haas" <guy -at- hiskeyboard -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 6 Mar 2009 11:28:09 -0800 (PST)

Interestingly enough, swearing may well expedite the process:

How Swearing Gets You Put Through To a Real Person When Using an Automated
Phone Service

If you need to speak with a company's customer service representative via
telephone, what you will likely experience after you dial the customer
service number, is an Interactive Voice Response (IVR) system with a
variety of options that has been designed to "help" serve you better. In
truth, seldom does this automated service help you. However, what it does
do is cause you to become frustrated and confused while you are attempting
to figure out how to reach an actual human.

That being said, if you don't want to go through all of the automated
options and try to figure out your way through the endless maze of
questions and verifications, you could try swearing at the IVR system to
see how much closer to a real person that will get you.

IVR systems are programmed to recognize certain key word phrases, these
key words are what move a caller through the system to help diagnose and
fix their problem.

...

http://preview.tinyurl.com/awh75r

--Guy K. Haas
Software Exegete in Silicon Valley


On Fri, March 6, 2009 11:14 am, Suzanne Chiles wrote:
> My Dad and I were having a similar conversation and he thought about how
> many laid-off people could be put back to work if companies would let
> humans
> answer the telephones.
> I really hate the systems that make me speak my choice; I would much
> rather
> push numbers, as I typically wind up screaming and cursing at the phone.
>
> Suzanne

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Follow-Ups:

References:
RE: Friday humor - "I wanna talk to a real person.": From: Nancy Allison
Re: Friday humor - "I wanna talk to a real person.": From: Suzanne Chiles

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