RE: Serious follow-up to the automated telephone system thing

Subject: RE: Serious follow-up to the automated telephone system thing
From: "Downing, David" <david -dot- downing -at- fiserv -dot- com>
To: "John Posada" <jposada99 -at- gmail -dot- com>
Date: Mon, 9 Mar 2009 11:53:10 -0500

The point of the article wasn't to justify the situation. It was to say
that this is an inherent flaw in these automated phone support systems.

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv


-----Original Message-----
From: John Posada [mailto:jposada99 -at- gmail -dot- com]
Sent: Monday, March 09, 2009 12:48 PM
To: Downing, David
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Serious follow-up to the automated telephone system thing

And their justification for this is?

On Mon, Mar 9, 2009 at 11:39 AM, Downing, David
<david -dot- downing -at- fiserv -dot- com> wrote:

> There is, in fact, a reason why those automated telephone support
systems are so nerve-racking. I read about it a long time ago in an
article in TECHNICAL COMMUNICATION. It seems that those systems are
actually doing something that the police do to try and break criminals
in a hostage situation -- repeatedly force someone to make choices among
alternatives. The police do it with the intention of making the
kidnapper finally say, "I give up! I'm coming out!" So those automated
systems are breaking you down in a similar fashion.
>
> David Downing
> Senior Technical Writer
> Credit Union Solutions
> Fiserv
--
John Posada
Senior Technical Writer
NYMetro STC President

Looking for the next gig.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
Serious follow-up to the automated telephone system thing: From: Downing, David
Re: Serious follow-up to the automated telephone system thing: From: John Posada

Previous by Author: Serious follow-up to the automated telephone system thing
Next by Author: RE: Serious follow-up to the automated telephone system thing
Previous by Thread: Re: Serious follow-up to the automated telephone system thing
Next by Thread: Re: Serious follow-up to the automated telephone system thing


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads