Re: Serious follow-up to the automated telephone system thing

Subject: Re: Serious follow-up to the automated telephone system thing
From: John Posada <jposada99 -at- gmail -dot- com>
To: cewinch -at- aep -dot- com
Date: Mon, 9 Mar 2009 13:40:13 -0400

I understand what the sysrtem is supposed to do...I've documented some
of the programs.

What I'm asking is the supposed justification or reason behind "It
seems that those systems are actually doing something that the police
do to try and break criminals in a hostage situation"

On Mon, Mar 9, 2009 at 1:21 PM, <cewinch -at- aep -dot- com> wrote:
> John,
>
> Generally it's to "save money"--i.e., if an automated system can answer
> your question (or if you can do something through the system that you
> don't "need" a person for), they don't have to pay as many people to
> handle incoming service calls.

--
John Posada
Senior Technical Writer
NYMetro STC President

Looking for the next gig.
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References:
Re: Serious follow-up to the automated telephone system thing: From: John Posada
Re: Serious follow-up to the automated telephone system thing: From: cewinch

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