Re: Hey! She messed with *my* manual

Subject: Re: Hey! She messed with *my* manual
From: Kathleen MacDowell <kathleen -at- writefortheuser -dot- com>
To: "Downing, David" <david -dot- downing -at- fiserv -dot- com>
Date: Fri, 20 Mar 2009 13:38:11 -0500

It probably depends on the situation whether I'd feel a twinge.

I think there are circumstances when the original writer should be consulted
or asked to review. For example, if she/he knew the product best, it would
be a good idea to check back before making substantive changes, especially
if a jr. writer is doing the editing. A lot depends on the company process

I also think that when multiple authors are working on documentation, the
original writer should be consulted about content edits.

But you know how it is, most of us are sensitive about/protective of our
writing, whether we're an engineer or a writer. Sometimes that's a good
thing, especially when it reflects a committment to quality and making sure
the company looks good.



On Fri, Mar 20, 2009 at 1:05 PM, Downing, David <david -dot- downing -at- fiserv -dot- com>wrote:

> I was wondering whether anybody else here ever had the same reaction I just
> had in a similar situation.
> Our document set includes several manuals that I originally wrote, that
> have been around for many years, and that I have always revised when
> required. Well this time around, someone else in the documentation
> department was called upon to revise one of these manuals. Since it was one
> of mine, I offered to assist her if need be. But I just found out at today's
> departmental meeting that she was able to make the revisions without any
> consultation from me.
> Now I realize that when you work for a company, as part of a documentation
> department, no one person in the department owns a manual, and furthermore,
> I've made revisions to other manuals that I didn't originally write. But
> nevertheless, I found it rather disconcerting to have someone revising one
> of "my" manuals.
> Is that a feeling anybody else has had?
> David Downing
> Senior Technical Writer
> Credit Union Solutions
> Fiserv

Kathleen MacDowell
kathleen -at- writefortheuser -dot- com
kathleen -dot- eamd -at- gmail -dot- com

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Hey! She messed with *my* manual: From: Downing, David

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