RE: What's wrong with Times New Roman?

Subject: RE: What's wrong with Times New Roman?
From: "Downing, David" <david -dot- downing -at- fiserv -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 25 Mar 2009 08:39:29 -0500

From: "Sarah Blake" <Sarah -dot- Blake -at- microfocus -dot- com>
Subject: RE: What's wrong with Times New Roman?; was, RE: Hey! She
messed with *my* manual

> If it was to go out, then the problem isn't with the person who made
the
> changes, but with the process. In any gig where the writers were
responsible
> for publishing the final, it NEVER went out from any group except with
tech
> pubs having the last say.

Of course, even the best process can't account for moments of sublime
stupidity, as I discovered at a previous gig.

At the time, we were creating our documents in AuthorIT, and publishing
them in Word format for technical review, to a shared drive on which
only we-the-authors had write/edit permissions. The reviewers would
then read the read-only manuals and give us a list of changes to roll
into the AIT source.

A couple of days before release, I got an urgent mail from a developer
complaining that none of his changes were incorporated in the latest
version of the manual. There was no trace of any request for changes,
so I asked when he'd sent them.

He hadn't. He'd copied the Word version to his own computer, made all
the edits, and... err, that was it, really.

I still sometimes wonder what he was thinking.

Sarah

-------------------------------

Why you were supposed to know he'd made those changes just because he'd made them. Isn't that a reasonable expectation? <G>

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 
 

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