RE: Documentation Quality and Standardization

Subject: RE: Documentation Quality and Standardization
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: <quills -at- airmail -dot- net>
Date: Thu, 23 Apr 2009 09:35:03 -0400

If you START with low standards, you get to show improvement every year.
:-)

Many "quality systems" place more importance on demonstrating
improvement than on some particular number.
Others, of course, demand the number - so you fudge the standard (or its
interpretation) until the number is achievable. That's how politicians
and government do it, anyway, so it should be good enough for us, right?


"The public face of quality is presentation - also known as spin."
(Copyright Kevin McLauchlan April 2009)

"If you can't deflect, re-negotiate."
"If the equation doesn't add up, re-define the terms until it does."

(That's my re-spin of "Perception is reality."

- Kevin

> -----Original Message-----
> From: quills -at- airmail -dot- net [mailto:quills -at- airmail -dot- net]

> Remember, quality is exactly what you say it is. Just make
> sure you can
> meet the the standards. It's always embarrassing when you can't meet
> your own low standard.
>
> Scott
>
> ;-)
>
> McLauchlan, Kevin wrote
> > If you must provide internal (to your group) measures of
> quality, then
> > you must have some kind of consistent, methodical review of the docs
> > against the stated goals for those docs, and your measure
> is the report
> > of how many errors or requests to rework are generated. Success is
> > simply having fewer such reworks the next time. Soon you
> run into Zeno's
> > paradox. :-)
> >
> >
>
>
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References:
Documentation Quality and Standardization: From: punit shrivastava
RE: Documentation Quality and Standardization: From: McLauchlan, Kevin
Re: Documentation Quality and Standardization: From: quills

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