Re: Bug tracking and documentation

Subject: Re: Bug tracking and documentation
From: Julie Stickler <jstickler -at- gmail -dot- com>
To: That Darned Writer <j_grey -at- writeangles -dot- com>
Date: Wed, 13 May 2009 13:17:59 -0400

On Wed, May 13, 2009 at 12:08 PM, That Darned Writer
<j_grey -at- writeangles -dot- com> wrote:
> Have you provided your team with guidelines on creating documentation bugs?

That's part of what I'm trying to write today.

I'm somewhat new at this job (been here about 6 months) and I've
inherited some less than helpful issues, some of which have been
floating around in the system for so long that the people who entered
them are no longer with the company. So far my team has been
fabulously helpful. *loves my team* But while it seems like
development and QA have a good handle on how to use issue tracking,
it's the folks in the field (sales engineers, support) who have the
most valuable input (actual *customer* contact) and the most trouble
writing good issues. I'm trying to figure out how best to coach them
towards providing me with useful input. Especially since we just
hired a few new sales folk, and I anticipate feedback as they read
through the docs to get up to speed on the product.

It's not that I'm new to using issue tracking (been using bug tracking
systems for 9 years now). This is just the first time that I've been
in a position (lone writer) to tell the rest of the company how I'd
like them to use it for doc issues.

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Bug tracking and documentation: From: Julie Stickler
Re: Bug tracking and documentation: From: That Darned Writer

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