RE: Tech Writing for Social Networks (Twitter, Facebook, etc.)

Subject: RE: Tech Writing for Social Networks (Twitter, Facebook, etc.)
From: "Stephen Arrants" <steve -at- mbfbioscience -dot- com>
To: "Julie Stickler" <jstickler -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 2 Jun 2009 09:53:01 -0400

> From: Julie Stickler
> OK, just playing devil's advocate here.
> So according to this new social media paradigm I, the admittedly
> introverted technical writer, should be spending my working hours
> pretending to be extroverted and chatting up users on the Internet?
> Or is social media better suited to sales and marketing, where there
> are more extroverted personalities?
Twitter, Google Wave, Facebook, etc. are more suited to sales/marketing
and product support. Less so (or not at all) for technical
documentation. Social media is the Wiki solution of the year. Remember
how Wikis revolutionized, recharged, and changed the whole documentation
delivery paradigm? Neither do I.

Social media *may* supplement or enhance traditional documentation
delivery, especially for broadly available products where the user base
is large enough to contribute (Office, Acrobat, Photoshop). For small,
niche software (Neurolucida, Densita)...I don't see it, but maybe I can
be convinced.

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Re: Tech Writing for Social Networks (Twitter, Facebook, etc.): From: Julie Stickler

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