Re: Tech Writing for Social Networks (Facebook, Twitter, etc.)

Subject: Re: Tech Writing for Social Networks (Facebook, Twitter, etc.)
From: "Blount, Patricia A" <Patricia -dot- Blount -at- ca -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 9 Jun 2009 09:14:49 -0400

Good morning, all,

Thanks, Brian, Jay and Richard for giving me some new directions to
consider. And Bill, I read Sarah's Release Notes post...good ideas.
Thanks again for sending.

I finished the Groundswell book (excellent!) and signed up for Anne
Gentle's webcast later this morning. So far, ALL of my research supports
Geoff's and Bill's original replies to my post...this is all about
users. (Content isn't king anymore!) Engaging them, interacting with
them, making sure they get the right information when and how they need
it.

Funny, isn't it? We're seeing all these great strides in technology, but
that goal hasn't changed one bit. If anything, it's making it easier for
me (as one tiny cog in a giant corporation) to directly interact with my
audience.

A colleague of mine is fond of telling us to "think outside the text
box" and I realized that was my biggest obstacle. I was still thinking
in user guide terms. And if you're not familiar with our CA ARCserve
Backup product, that user guide is over almost a thousand pages (well
above Twitter's 140-character limit, no? grin)

There's really no way to deliver guides of that size using these
technologies. I'm not sure yet what directions our plan will incorporate
but it seems clear(er) that our first step is to listen to our users,
find out what they want. Wikis? Blogs? Alerts when the website is
updated? Video instructions? (Speaking of which, if you haven't heard of
this group yet, check out what Common Craft is doing at
www.commoncraft.com. Their low-tech approach to complex concepts is
pretty cool.

So, thanks to everyone for helping me change the way I think about
documentation. This is going to be FUN!

Patty B.




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Previous by Author: RE: Tech Writing for Social Networks (Twitter, Facebook, etc.)
Next by Author: Is there a better way to word this?
Previous by Thread: Speaking of social, bad news (and some good) for Twitter
Next by Thread: Difference engine maintenance manual


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads