Re: Manuals with software

Subject: Re: Manuals with software
From: Chris Morton <salt -dot- morton -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 16 Jun 2009 08:18:33 -0700

<most irony is lost on Adobe>

Sad but true. I only wish they were truly customer-focused.

> Chris

On Tue, Jun 16, 2009 at 1:54 AM, David Neeley <dbneeley -at- gmail -dot- com> wrote:

> Geoff et al.:
>
> More and more software is moving to download rather than physical
> media. Having printed manuals available through POD sources also
> allows you to multi-source them--so that printing and distribution is
> more local. There are POD publishers in Europe, for example, who could
> provide the service there to save on shipping, taxes, and the like,
> just as there are many in the U.S., Canada, and elsewhere these days.
>
> To me, this is definitely the way for more companies to go as a
> positive step forward.
>
> It does seem ironic in Adobe's case to publish a suite containing
> InDesign and not have a printed manual available. However, most irony
> is lost on Adobe, in my experience.
>
> David
>
> On Tue, Jun 16, 2009 at 09:00, <techwr-l-request -at- lists -dot- techwr-l -dot- com>
> wrote:
> > From: Geoff Hart <ghart -at- videotron -dot- ca>
>
> >
> > I'm with you (I want a book), and frankly, it strikes me as an
> astonishingly stupid choice even for a big company. For a product like
> Creative Suite, there are probably thousands of third-party books being
> sold, at a significant profit per book. Were it me running Adobe (purely as
> practice for ruling the world some day), I'd create an award-winning
> print-on-demand version of their manuals* (i.e., so there are no up-front
> printing costs), and include a coupon for $10 to $20 off the cost of that
> book so people could buy printed documentation if they wanted to do so. Then
> I'd trumpet how "green" Adobe is by reducing printing costs without forcing
> people to sacrifice their beloved printed manuals, all the while banking the
> profits.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
> solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
> HTML and publish to the Web, Help systems or printed manuals.
> http://www.doctohelp.com
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control!
> http://www.helpandmanual.com/
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Re: Manuals with software: From: David Neeley

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