Re: Process for Requesting Writing Services?

Subject: Re: Process for Requesting Writing Services?
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 17 Jul 2009 09:03:44 -0700

At my last job, we had a standard set of deliverables, so mostly we
told engineering and marketing what we'd be delivering. If the
standard set was inadequate for a particular product, that usually
came up and was dealt with in interdepartmental planning meetings.

For efficiency, the writers mostly worked directly with the product
managers. We ran into some problems where the PMs would give the
writers projects they shouldn't have been working on. To avoid that, I
set a policy that the writers were to refer all requests for
additional deliverables to the documentation manager for refusal.

We didn't have any forms, but I did document the informal process with
wiki pages that showed which docs were in the pipeline, who was
working on them, and major milestones.

On Fri, Jul 17, 2009 at 6:27 AM, Carol Anne
Wall<carol_anne_t_wall -at- msn -dot- com> wrote:
> How do you receive requests for your writing services? Does someone just
> drop by your desk, ask for help and you decide if you have time? Does
> your manager assign you to a project or a specific task? Is there a
> formal request (memo, database entry) that outlines what they need you
> to do? ...

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
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Process for Requesting Writing Services?: From: Carol Anne Wall

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