Writing procedures

Subject: Writing procedures
From: "Claudine CHAUSSON" <claudine -dot- chausson -at- jwaretechnologies -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 13 Aug 2009 16:06:37 +0200

Hi everyone,

This is my first posting on this list though I've been reading it for
quite a while now. Beforehand, forgive my English as it's not my native

Quite recently, I've changed job. In this new software company, there's
hardly any existing doc so I'm almost writing everything from scratch,
especially procedures. I haven't done that (writing from scratch) since
my degree in technical writing and I need some refresh on a few
fundamental things.

I'm developing topics with DITA in order to single-source to help
(haven't chosen a format yet) and pdf. I've described the interface and
now I'm writing procedures for the tasks that can be done through the
interface. I've been quite thorough in the interface description: all
fields, options, and possible values (when a choice needs to be done)
have been described. Warnings and notes have been written too to call
out the user attention to some specific aspects.

So my questions are:
o In my procedures, should I repeat warnings and notes? Or is a simple
link to the interface description enough?
o Should I list options and describe their possible values all over

Note that when I say "repeat", or any similar word, I'll be using DITA's
conref functionality.

I feel like I shouldn't need to repeat this information again but as a
lone technical writer, some help will be appreciated.


Technical writer
JWARE Technologies

Mail/to: claudine -dot- chausson -at- jwaretechnologies -dot- com
http://: www.jwaretechnologies.com


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