RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Donna Marino'" <domarino -at- earthlink -dot- net>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 24 Sep 2009 12:41:48 -0700

+++I work part time for MadCap++++

If you use MadCap's products, they have a product called Feedback that will invisibly track what the users are doing in the help and would answer many of your questions. I think it's one of the most useful products they make.


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Donna Marino
Sent: Thursday, September 24, 2009 12:34 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Follow-up to question about getting feedback from users

As a follow-up to my last posting, here are the questions I'm asking users about the online help I've developed. Am I missing anything important?

1. How long have you been using <client's application>?
2. Do you use the online help?
a. If you are a new user, does the online help assist you in learning more about how the product works?
b. If you are an experienced user, does the help provide any additional insights?
3. When do you use the online help?
4. How frequently do you consult the online help?
5. Is the help easy to access when you need it?
6. How do you use the online help? For example, do you browse the table of contents, search the index, click the Help link when youâre on a particular screen, etc.?
7. Do you find the answers you need when you consult the online help?
8. Do you find the help text easy to understand?
9. If others have questions about <client's application>, do you refer them to the online help?
10. Do you have any suggestions for improving the help?

Thanks, again.
Donna



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
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References:
Follow-up to question about getting feedback from users: From: Donna Marino

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