MacCap feedback - surreptitious reporting confirmed

Subject: MacCap feedback - surreptitious reporting confirmed
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 25 Sep 2009 09:19:52 -0700

I'm surprised to find that in fact local help (.chm etc.) generated by
MadCap Flare with the feedback feature enabled does collect data on
topics viewed, search terms, and CSH calls without getting an opt-in
from the user:

"... we have some very high security end-users with very strict
policies. The workaround solution we found was just to instruct users
who do not want to submit feedback to block our secure URL."

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564

http://webhelp.madcapsoftware.com/flare/Content/Feedback/Feedback_Explorer_Internal_Versus_External.htm

Yeah, this isn't the user's driver's license or credit card, but it is
information about the user. Collecting it is a violation of privacy,
and in some places illegal.

Since it's being sent over the internet, the data *is* traceable back
to the user via the IP.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Previous by Author: Re: Dual Monitors [WAS: RE: Approach and estimation for a cleanup/conversion product - Word docs to FM and OLH]
Next by Author: Re: A tech editor seeks advice on which style guide to adopt
Previous by Thread: RE: Surreptitious reporting...
Next by Thread: Add pre-populated dropdown list field in Word?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads