Audience Analysis Resources

Subject: Audience Analysis Resources
From: "Osborne, Mark *" <Mark -dot- Osborne -at- fda -dot- hhs -dot- gov>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 5 Oct 2009 16:15:01 -0400

There is a book by JoAnn Hackos that covers audience analysis:
"Standards for Online Communication." She seems to have a thorough and
common sense approach. I can't vouch for it though; I have never done an

Mark A. Osborne

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