intranet & ServiceDesk information architecture & implementation resources

Subject: intranet & ServiceDesk information architecture & implementation resources
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 13 Oct 2009 10:25:33 -0700

I'm designing the site map and so on for a new SharePoint-based
intranet site for internal support and am looking for helpful
resources.

For non-SharePoint-specific stuff, I'm using:

http://webstyleguide.com/wsg3/index.html

I found "Planning and architecture for Office SharePoint Server 2007"
parts 1 and 2 on:

http://technet.microsoft.com/en-us/library/cc262788.aspx

A few sections are relevant, but in typical MS fashion much of the
information is vague and sketchy.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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