Re: Dlocumentation set for on-demand software

Subject: Re: Dlocumentation set for on-demand software
From: Pro TechWriter <pro -dot- techwriter -at- gmail -dot- com>
To: Robert Lauriston <robert -at- lauriston -dot- com>
Date: Thu, 15 Oct 2009 22:19:16 -0500

Interesting question Robert. There are quite a few applications based on
salesforce.com, and that is a question that a company who uses
salesforce.com as a foundation to deliver SaaS software would ask. And I
know from personal experience in an interview with exactly that. I was asked
the same question.
My answer was the same as others posted: what the users need.

:-)

PT

On Thu, Oct 15, 2009 at 10:41 AM, Robert Lauriston <robert -at- lauriston -dot- com>wrote:

> You aren't by any chance filling out a questionnaire from a
> salesforce.com recruiter?
>
> "On-demand software" aka "software as a service" (SaaS) = software
> (usually Web-based) hosted by an application service provider (ASP),
> such as Google Apps and Salesforce.com.
>
> The documentation for a SaaS application is basically the same as for
> any client-server application. The biggest difference is that the
> installation guide may be for internal use only, though in my
> experience it's often needed by partners, OEMs, and large or
> particularly security-conscious customers who work out special
> arrangements to host their own instances.
>
> And of course there's a steep learning curve the first time you create
> online help for the Web.
>
> More generally, how much difference does it make to the user whether
> an application runs in their operating system, a Java VM, or their Web
> browser? If the answer is, not much, that's how much difference it
> makes to the tech writer documenting the app.
>
> On Wed, Oct 14, 2009 at 11:22 AM, <p -dot- vuncanon -at- att -dot- net> wrote:
> > What would you consider the components of a enterprise documentation set
> to be for an on-demand software company vs. the traditional enterprise
> software company?
> >
> > Are there differences in the way you would approach writing for on-demand
> software as well?
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Free Software Documentation Project Web Cast: Covers developing Table of
> Contents, Context IDs, and Index, as well as Doc-To-Help
> 2009 tips, tricks, and best practices.
> http://www.doctohelp.com/SuperPages/Webcasts/
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control!
> http://www.helpandmanual.com/
>
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- Dr. Maya Angelou
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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Follow-Ups:

References:
Dlocumentation set for on-demand software: From: p . vuncanon
Re: Dlocumentation set for on-demand software: From: Robert Lauriston

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