Re: Narrative Technical Writing

Subject: Re: Narrative Technical Writing
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 3 Nov 2009 10:39:00 -0800

How many users can figure out how to configure Facebook "Friend Lists"
and privacy settings so as to share different information with
friends, family, and professional contacts without consulting some
extra-Facebook documentation? How many can figure it out even then?

I just documented a purchasing application based on a subset of Oracle
Financials. I did write a one-page cheat sheet for end users, but it
took more like 25 pages to cover all the tasks four groups of users
with different privileges regularly have to perform.

On Tue, Nov 3, 2009 at 10:14 AM, Janoff, Steve
<Steve -dot- Janoff2 -at- teradata -dot- com> wrote:
> ... Web applications are becoming so easy to use, the eventual "help" might
> be a 1-page cheat sheet. ...

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Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:

Help & Manual 5: The complete help authoring tool for individual
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Re: Narrative Technical Writing: From: Chris Despopoulos
RE: Narrative Technical Writing: From: Janoff, Steve

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