Re: Doc Design and Convention ( was TECHWR-L Digest, Vol 48,

Subject: Re: Doc Design and Convention ( was TECHWR-L Digest, Vol 48,
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 8 Nov 2009 11:56:08 -0800

----- Original Message -----
From: "Chris Despopoulos" <despopoulos_chriss -at- yahoo -dot- com>
> I have never worked in a position where cost was not a factor in deciding how
> many deliverables to create.

Same here, but I don't recall page count ever being the specific deciding factor
(perhaps because I usually encourage my teams to keep it as low as possible in
the first place). In my experience, cost is more commonly expressed as "we
can't afford to hire enough writers to do all that documentation in time to ship
the product." And, of course, the documents always have to be done in time to
ship the product on schedule, which is cost expressed in time rather than in
currency.

> It's been a long time since I've seen a loose cannon wreak havoc on a project
> plan

I've not seen much of that at all, perhaps because most of my experience with
software development has been software designed to control or process data from
a physical product. More commonly, my experience with extraneous features has
resulted from developers' misconceptions about what features are actually needed
to support product objectives due to erroneous initial research, and in the most
extreme cases, misconceptions about what will sell due to erroneous market
research. Sometimes a technical writer who has deep knowledge about the tech
and the needs of intended users can help clear up the first situation, but if
you find yourself in the second, you're probably doomed.

Gene Kim-Eng

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References:
Re: Doc Design and Convention ( was TECHWR-L Digest, Vol 48,: From: Chris Despopoulos

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