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Subject:Re: Code Annotation of the Week From:John Posada <jposada99 -at- gmail -dot- com> To:Marguerite Krupp <mkrupp128 -at- yahoo -dot- com> Date:Wed, 11 Nov 2009 10:30:19 -0500
It's been my policy to nev er include an emkail address of any person in
documentation. I always have my email administrator create an alia address,
such as support -at- xxx -dot- xom and assign more than one person, usualy including
development management. That way, if a person leaves, they can be
substituted and the emails won't go unnoticed.
On Wed, Nov 11, 2009 at 9:51 AM, Marguerite Krupp <mkrupp128 -at- yahoo -dot- com>wrote:
>
> I recall an error message that said, "STOP NOW! You are about to wipe
> memory. If you see this message, please note the registers, take a memory
> dump, and call <programmer name>." Of course, by the time the error showed
> up, that programmer was long gone. First we had to find the error. then the
> message, then fix both.
>
> Marguerite
> --- On *Wed, 11/11/09, John Posada <jposada99 -at- gmail -dot- com>* wrote:
>
>
> From: John Posada <jposada99 -at- gmail -dot- com>
> Subject: Re: Code Annotation of the Week
> To: "voxwoman" <voxwoman -at- gmail -dot- com>
> Cc: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
> Date: Wednesday, November 11, 2009, 9:10 AM
>
> > Unless she was trying to alert people outside the programming
> department
> > about something that could be potentially embarrassing to the company
> down
>
> Documenting it in customer-facing documnentation is not the way to
> avoid embarrassing the company.
>
> > the road. In almost all the places I've worked, the documentation
> department
> > could not require programmers to change any code. We could point out
> gross
>
> But the doc department can alert someone who can.
>
> > On Wed, Nov 11, 2009 at 8:49 AM, John Posada <jposada99 -at- gmail -dot- com<http://us.mc302.mail.yahoo.com/mc/compose?to=jposada99 -at- gmail -dot- com>>
> wrote:
> >>
> >> One of the skills that a professional technical writer brings is to
> >> know what not to document. I'd still nail the writer
> >>
> >> > The writer who was documenting the software, got in trouble for
> putting
> >> > that in the document. Until she proved that the error message was
> >> > actually in the software.
> >>
> >>
> >> --
> >> John Posada
> >> Senior Technical Writer
> >> NYMetro STC President
> >>
> >> Looking for the next gig.
> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >>
> >> Are you looking for one documentation tool that does it all? Author,
> >> build, test, and publish your Help files with just one easy-to-use tool.
> >> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> >> http://www.doctohelp.com/
> >>
> >> Help and Manual 5: The all-in-one help authoring tool. Full support for
> >> team authoring with multi-user editing - both directly and in
> combination
> >> with VSS-compatible source control systems.
>http://www.helpandmanual.com/
> >>
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>
> --
> John Posada
> Senior Technical Writer
> NYMetro STC President
>
> Looking for the next gig.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Are you looking for one documentation tool that does it all? Author,
> build, test, and publish your Help files with just one easy-to-use tool.
> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
>http://www.doctohelp.com/
>
> Help and Manual 5: The all-in-one help authoring tool. Full support for
> team authoring with multi-user editing - both directly and in combination
> with VSS-compatible source control systems. http://www.helpandmanual.com/
>
> ---
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--
John Posada
Senior Technical Writer
NYMetro STC President
Looking for the next gig.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at: http://www.doctohelp.com/
Help and Manual 5: The all-in-one help authoring tool. Full support for
team authoring with multi-user editing - both directly and in combination
with VSS-compatible source control systems. http://www.helpandmanual.com/
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