Re: MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools)

Subject: Re: MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools)
From: "Dana Worley" <dana -at- campbellsci -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 14 Dec 2009 09:53:57 -0700

On Friday, December 11, 2009, Robert Lauriston wrote:

> The privacy issue arises when a .chm generated by Flare with feedback
> enabled "phones home" with information collected about which topics
> the user viewed, which terms they searched for, and which CSH links
> they followed without first popping up an "opt-in" dialog.
>
> This has nothing to do with Feedback Server per se. That the data is
> aggregated at the receiving end does not make it OK to collect it
> without the end user's knowledge or acquiescence.

Coming late to the party (perhaps that's a good thing), but I thought I would point out that any
web site using Google Analytics is collecting this same information. True, you have to open a
browser to get there, but if the issue is the information collected -- an not having the ability to
opt out-- what MadCap is doing is not uncommon.

But that's been said already :)

Many, many businesses use Google Analytics or similar tracking software.

Dana W.

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help

www.jestersbaubles.etsy.com

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MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools): From: Robert Lauriston

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