Re: MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools)

Subject: Re: MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools)
From: "Dana Worley" <dana -at- campbellsci -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 14 Dec 2009 09:53:57 -0700

On Friday, December 11, 2009, Robert Lauriston wrote:

> The privacy issue arises when a .chm generated by Flare with feedback
> enabled "phones home" with information collected about which topics
> the user viewed, which terms they searched for, and which CSH links
> they followed without first popping up an "opt-in" dialog.
>
> This has nothing to do with Feedback Server per se. That the data is
> aggregated at the receiving end does not make it OK to collect it
> without the end user's knowledge or acquiescence.

Coming late to the party (perhaps that's a good thing), but I thought I would point out that any
web site using Google Analytics is collecting this same information. True, you have to open a
browser to get there, but if the issue is the information collected -- an not having the ability to
opt out-- what MadCap is doing is not uncommon.

But that's been said already :)

Many, many businesses use Google Analytics or similar tracking software.

Dana W.

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help

www.jestersbaubles.etsy.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools): From: Robert Lauriston

Previous by Author: RE: Bad Documentation and Linux
Next by Author: RE: CHMs, DFDs, and TGIF
Previous by Thread: Re: MadCap feedback privacy issue - ignore if you're not interested
Next by Thread: RE: MadCap feedback privacy issue - ignore if you're not interested(was: Re: in search for better tools)


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads