TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
The OS you use on your desktops cannot be of any consideration. The
Webmaster/Web team at your firm should have the tools needed to take a video
and package it for the company Web site. They may need to edit it for Web
visitors, but the resulting files have to be in a format common to at least
the most commonly used Web browsers and operating systems.
Donald H. White
James River Technical Communications
dwhite -at- jrtcllc -dot- com
|From: Ken Poshedly [mailto:poshedly -at- bellsouth -dot- net]
|Sent: Thursday, January 21, 2010 12:05 PM
|Subject: website tech pubs, etc.
|I'd like to introduce the presence of my company's technical
|manuals on our website and need some advice.
|First, some background. I'm one of two tech writers for Sany
|America, makes heavy equipment similar to that of Caterpillar,
|Komatsu, etc. It's just getting started in the U.S. with a
|sales and engineering office in Peachtree City, a southwest
|suburb of Atlanta; a full-blown assembly plant is currently
|under construction a few miles down the road from my office.
|Even though we are a wholly-owned subsidiary of Sany Heavy
|Equipment in China, the plan is to truly "Americanize" Sany
|America with a great and useful website that includes all the
|bells and whistles needed to get across to our current and
|prospective customers that we want to be a truly American
|While I'm not directly involved with the website -- except for
|occasionally spotting errors and such and reporting them to
|the powers-that-be -- I want to offer to our customers various
|forms of technical publication assistance including:
|1. Downloadable pdf files of our tech pubs
|2. The ability order printed&bound tech pubs
|3. Videos of specific technical procedures
|4. A method of suggesting improvements, reporting errors, etc.
|(i.e, customer feedback)
|Our audience consists of equipment owners and operators who
|use our hardcopy materials in the field (noisy, rough and very
|busy construction sites); as such, our manuals are simply
|three-hole drilled, perfect-bound books with black text and
|line art graphics on white paper. At this time we don't see a
|need to do online (html) versions of our manuals because it is
|simply not practical for an operator to position a laptop in
|the cab (or elsewhere on the machine), then view and run
|through procedures. Videos might work to augment what's in a
|manual and be viewed in an office setting.
|My question is really what process and software is / are
|required to go from digital video camera to online video? What
|digital editing software is required? (We currently use
|Windows Vista.) Do I simply upload a wav (or whatever) file
|directly to our website or is Flare or somesuch intermediate
|Obviously, I'm totally ignorant in this area, so any pointers,
|ideas, or suggestions about other websites or whatever is appreciated.
|-- Kenpo in Atlanta
Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at: http://www.doctohelp.com/
Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at: http://www.ModernAnalyst.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-