RE: website tech pubs, etc.

Subject: RE: website tech pubs, etc.
From: "Donald H White" <dwhite -at- jrtcllc -dot- com>
To: "'Ken Poshedly'" <poshedly -at- bellsouth -dot- net>, "'Techwr-l'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 21 Jan 2010 12:11:16 -0500


The OS you use on your desktops cannot be of any consideration. The
Webmaster/Web team at your firm should have the tools needed to take a video
and package it for the company Web site. They may need to edit it for Web
visitors, but the resulting files have to be in a format common to at least
the most commonly used Web browsers and operating systems.

Good luck!

Donald H. White
James River Technical Communications
dwhite -at- jrtcllc -dot- com

|-----Original Message-----
|From: Ken Poshedly [mailto:poshedly -at- bellsouth -dot- net]
|Sent: Thursday, January 21, 2010 12:05 PM
|To: Techwr-l
|Subject: website tech pubs, etc.
|Fellow tekkies,
|I'd like to introduce the presence of my company's technical
|manuals on our website and need some advice.
|First, some background. I'm one of two tech writers for Sany
|America, makes heavy equipment similar to that of Caterpillar,
|Komatsu, etc. It's just getting started in the U.S. with a
|sales and engineering office in Peachtree City, a southwest
|suburb of Atlanta; a full-blown assembly plant is currently
|under construction a few miles down the road from my office.
|Even though we are a wholly-owned subsidiary of Sany Heavy
|Equipment in China, the plan is to truly "Americanize" Sany
|America with a great and useful website that includes all the
|bells and whistles needed to get across to our current and
|prospective customers that we want to be a truly American
|business venture.
|While I'm not directly involved with the website -- except for
|occasionally spotting errors and such and reporting them to
|the powers-that-be -- I want to offer to our customers various
|forms of technical publication assistance including:
|1. Downloadable pdf files of our tech pubs
|2. The ability order printed&bound tech pubs
|3. Videos of specific technical procedures
|4. A method of suggesting improvements, reporting errors, etc.
|(i.e, customer feedback)
|Our audience consists of equipment owners and operators who
|use our hardcopy materials in the field (noisy, rough and very
|busy construction sites); as such, our manuals are simply
|three-hole drilled, perfect-bound books with black text and
|line art graphics on white paper. At this time we don't see a
|need to do online (html) versions of our manuals because it is
|simply not practical for an operator to position a laptop in
|the cab (or elsewhere on the machine), then view and run
|through procedures. Videos might work to augment what's in a
|manual and be viewed in an office setting.
|My question is really what process and software is / are 
|required to go from digital video camera to online video? What
|digital editing software is required? (We currently use
|Windows Vista.) Do I simply upload a wav (or whatever) file
|directly to our website or is Flare or somesuch intermediate
|program required?
|Obviously, I'm totally ignorant in this area, so any pointers,
|ideas, or suggestions about other websites or whatever is appreciated.
|-- Kenpo in Atlanta


Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:

Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:

website tech pubs, etc.: From: Ken Poshedly

Previous by Author: Re: Online Quiz - HELP!
Next by Author: Re: suggestions for a Word Press hosting site
Previous by Thread: website tech pubs, etc.
Next by Thread: Re: website tech pubs, etc.

What this post helpful? Share it with friends and colleagues:

Sponsored Ads