Re: Document Translation Quality

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

There is really no work around that will make up for the lack of a 
native-reading reviewer who is knowledgeable about the subject matter.  If you 
really have nobody you can tap from your overseas marketing, sales or customer 
service (and do you really expect to sell much product over there if you don't 
have these people?), then try your customers.  If you have customer service 
records or any kind of a user forum, see if there's some customer in the target 
country who seems to know the stuff and isn't bashful about asking questions or 
making comments, and get your management to cut loose some free or discounted 
product in exchange for being a  document reviewer.

Gene Kim-Eng


----- Original Message ----- 
From: "Richard Melanson" <rmelanson -at- spirecorp -dot- com>
> May I please ask for advice or assistance. My group currently writes
> user manuals for solar equipment. Believe it or not, translating our
> documents has just come onto our plate. We have two or three translation
> house we use fairly regularly, but I have a question. How do we
> determine the actually quality of the translations we are getting. We do
> not have access to persons who first language is what we are translating
> to. Thank you for any advice you guys can give me.

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