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Subject:Technical support plugin for WordPress From:David Neeley <dbneeley -at- gmail -dot- com> To:TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 4 Mar 2010 00:04:04 +0200
Those of you who use WordPress as a platform for customer-facing Web
information may want to check out the Technical Support for WordPress
plugin. This enables you to easily add email contact forms complete
with your corporate logo to your WordPress site. If a customer is
having problems, they can seek a tech support response right from the
This is one of the thousands of free plugins available for the
The capsule description:
This plugin generates a Technical Support dashboard widget, where your
clients could submit tickets that will be emailed directly to you.
Here's a features list:
* Easy to setup and configure
* Customizable company name, email, logo and URL
* Customizable subjects and messages being received
* Customizable "related to" topic list
Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
produce desktop, Web, or print deliverables. Just write (or import)
and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com
Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at: http://www.ModernAnalyst.com
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