RE: Address this. . .

Subject: RE: Address this. . .
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "kathleen -at- writefortheuser -dot- com" <kathleen -at- writefortheuser -dot- com>
Date: Fri, 12 Mar 2010 13:48:26 -0500

So, you've never looked at something that somebody thought was a good idea and decided:

a) that it wasn't really such a good idea

or

b) that there's nothing wrong with the idea, but we don't have time or resources

or

c) its a good idea, but we're getting some new infrastructure next year, so there's no
point expending the effort to patch the current process when it's all going to change anyway...

You wouldn't consider performing the research, discussion and evaluation on any of
those three to be "addressing" them?

- K

________________________________
From: kathleen -at- writefortheuser -dot- com [mailto:kathleen -at- writefortheuser -dot- com]
Sent: Friday, March 12, 2010 10:14 AM
To: McLauchlan, Kevin
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Address this. . .




Kevin,

Your use could be the standard language that is used in Release Notes, but on first glance, I'd read "To be addressed..." as "will be fixed."

I doubt I'd think twice about it either, which why I, and probably many other people, are annoyed when such bugs aren't fixed.

E.G., everyone's on-going complaint about some of the "features" in MS Word, etc.

LOL, now I know why!

To avoid misinterpretation, you might use a term such as "considered," although I imagine company's prefer a more ambiguous term.

Kathleen


> -------- Original Message --------
> Subject: Address this. . .
> From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
> Date: Fri, March 12, 2010 8:55 am
> To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
>
>
> All,
>
> I'm getting push-back on some standard language in our Release Notes.
>
> In the list of issues/bugs that are not being fixed for the current
> release, we say "To be addressed in a future release".
>
> We carefully don't even say "next" release.
>
> But the problem is the word "addressed".
>
> Some customer has decided that "To be addressed in a future release"
> means "...an explicit prmise that the issue is to be fixed exactly how I want it".

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References:
RE: Address this. . .: From: kathleen

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