Online Help question

Subject: Online Help question
From: Melissa Nelson <melmis36 -at- hotmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 6 May 2010 11:24:00 -0400

Hi All,

I have a couple of questions and I am not quite sure how to ask them, so I hope I make sense!

Ok Here goes....

I started a job as the first technical writer at a company a few weeks ago; by the way thanks for all the tips! :)

Anyhow...they are looking at starting an Online Help system, or at least a series of FAQs that can be searched. I suggested using RoboHelp or FLARE for producing the content, I have experience with RoboHelp and Help and Manual but not FLARE. Is FLARE better than either RoboHelp or Help and Manual? I know it seems to be the most popular lately, but is it really any better?

Also, I have produced the content for Online Help and then passed it off to developers, so when they asked me in the meeting what happens with the content after I produced it, my only reply was "I do not know..I send it to developers!" I kind of need a better answer if I am actually going to get this system..and it is really needed! Does anyone on here know of a great answer for what steps Online Help goes through from producing it in an HAT to actually being able to access it when you click a Help button?

Hope that made a little sense..just came out of a two and a half hour meeting on it and my brain is fried! :)

Thanks so much,



Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
produce desktop, Web, or print deliverables. Just write (or import)
and Doc-To-Help does the rest. Free trial:

- Use this space to communicate with TECHWR-L readers -
- Contact admin -at- techwr-l -dot- com for more information -

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Previous by Author: RE: For the font fondlers among us...
Next by Author: RE: Online Help question
Previous by Thread: Re: Audience analysis and usability research after content is written
Next by Thread: Re: Online Help question

What this post helpful? Share it with friends and colleagues:

Sponsored Ads