Re: Google Chrome not working with WebHelp ?

Subject: Re: Google Chrome not working with WebHelp ?
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Wed, 9 Jun 2010 12:50:34 -0400

WebHelp from both Flare and from RoboHelp used to work great for me in
Chrome, until the past week. I hadn't actively installed updates, and
to test I just now went to About and there was a new version (June
8th?). I installed it as it had a bunch of JS tweeks in it but WebHelp
still broken in the state you describe. I'm submitting the issue
against Chrome. I suggest others do the same.

On Wed, Jun 9, 2010 at 11:51 AM, McLauchlan, Kevin
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> Hey gang,
> If any of you are publishing WebHelp, you might want to
> check if you can view it in Google's Chrome browser.
> In my own case, I'm talking about WebHelp that lives
> on a locally-inserted CD, on a local hard disk, or
> on a network file server. I'm not talking about
> WebHelp that's served up by a web server.
> For me - and for other people on the MadCap Flare forums -
> Chrome can display the nekkid help pages, but if the
> navigation aids are invoked (ToC, Index, Glossary, Search,
> etc. as we expect 99% of users to do), then the browser
> begins loading the frames and then stops before rendering the content.
> I have no trouble viewing my (local) WebHelp in:
> - Firefox 3.6.3,
> - IE8, IE7
> - Safari 4.0.5, Safari 5.0
> - Opera 10.53
> As always, YMMV, but I'd like to hear about it if that's the case.
> We assume the problem is with Chrome default settings
> regarding security and "local zone" - WebHelp invokes
> bits of Java to enable the nav aids, and it's that attempt
> to load 'external' components that causes the choking),
> but it's not clear what needs changing and how to change
> it in Chrome interface. So, unless Google responds with
> a fix or we find a workaround, I'm going to include a
> readme.txt with my products that says
> "Use a browser other than Google Chrome, to view the Help."
> If somebody has already encountered this issue and
> found the workaround, PLEASE share.   :-)

Bill Swallow

Twitter: @techcommdood

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Google Chrome not working with WebHelp ?: From: McLauchlan, Kevin

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